Helpful support,
without the runaround.

Start with the safe fix.

Keep your local budget intact, avoid sharing sensitive values, and use the focused recovery steps below before contacting support.

Contact Alfie support

Email [email protected] with "Alfie Budget" in the subject. Include the edition, device model, operating-system version, what you expected, what happened, and the steps immediately before the issue.

Do not send full receipt images, account credentials, payment-card details, or private budget amounts. A cropped screenshot with sensitive values hidden is usually enough.

Apple purchases and restore

• Confirm the device is signed in to the Apple Account that made the purchase.
• Open Alfie Settings and choose Restore Purchases.
• For billing or cancellation, use Apple's subscription support. For a possible refund, use Apple's refund request.
• If the entitlement still does not appear, email support with the product type and approximate purchase date, but never send payment-card information.

Apple monthly and yearly subscriptions and the lifetime purchase unlock only the Apple edition. They do not unlock Android.

Apple iCloud and returning devices

• On iPhone or iPad, confirm iCloud Drive is enabled and Alfie Budget is allowed to use iCloud in iOS or iPadOS Settings.
• On Mac, confirm iCloud Drive and Alfie Budget access in System Settings.
• Keep the app open briefly after reconnecting to a stable network so private iCloud data can settle.
• Do not delete a working local budget to force a sync. Alfie is designed to protect non-empty local data from silent replacement.
• If the Apple Account changed, keep the current data intact and contact support before resetting anything.

Apple receipt scanning

• On iPhone or iPad, use even lighting, keep the full receipt inside the frame, and avoid strong shadows or glare.
• Review the recognized merchant, date, total, currency, and category before saving.
• On iPhone or iPad, if camera access was denied, open iOS or iPadOS Settings for Alfie Budget, or choose a photo or manual entry instead.
• On Mac, use photo import or manual entry. Live-camera scanning is not available in the Mac Catalyst edition.
• Receipt recognition occurs on device, and nothing is added to the budget until you confirm the review.

Apple privacy lock and notifications

• Device authentication is optional and can be disabled on the device through Alfie's recovery route.
• Notification permission is requested only after you create a reminder. Change it in iOS or iPadOS Settings on iPhone and iPad, or System Settings on Mac.
• Financial amounts are omitted from reminder previews by default.

Android status and purchases

The Android edition is coming soon, so there is no Google Play purchase to restore and no live Play download yet. When released, Google Play purchases will apply only to Android and will not unlock Apple.

Future Google Play subscription management will use Google Play subscriptions. Refund requests will follow Google Play's current process, with Alfie support available for a purchase that is not delivered or recognized.

Android local data and optional Drive sync

• Local-only use remains available; do not connect Google Drive unless you want Android-to-Android app-data sync.
• Optional sync uses the hidden Drive appDataFolder for Android devices only. It does not connect to Apple data.
• Background sync is best effort, not real time. Check the last successful sync state before changing accounts or replacing local data.
• Receipt images stay local and are not synchronized. Confirmed extracted fields and their ledger records may sync.

Delete, export, and privacy requests

Use Alfie Settings for supported CSV export and confirmed data deletion. Export anything you need before deletion because deleted local data may not be recoverable.

For a privacy question, read the Alfie Budget Privacy Policy or email [email protected]. Apex Radius cannot inspect a private on-device budget unless you deliberately provide information in a support message.

Contact

Questions about this page can be sent to [email protected]. Apex Radius is based in Calgary, Alberta, Canada.